Privacy Policy

Effective Date: November 5, 2025

Information We Collect

Christian Hearing & Tinnitus of Kannapolis, LLC ("we," "us," or "our") collects personally identifiable information when you interact with our website, contact our office, or receive services from us. This may include:

• Your name, phone number, email address, and mailing address
• Health-related information relevant to hearing evaluations and treatment
• Appointment and scheduling details
• Device information such as IP address and browser type
• Transaction and payment information

How We Use Your Information

We use the information we collect to provide and deliver services, respond to inquiries, process payments, verify identity, schedule and manage appointments, and personalize your experience with our practice. We will not sell or rent this information to anyone.

Text Messaging (SMS) Communications

If you opt in to SMS communications through our website's appointment request forms, you agree to receive text messages from Christian Hearing & Tinnitus of Kannapolis related specifically to customer care, appointment reminders, scheduling confirmations, and account updates.

• Consent to receive SMS messages is never a condition of purchasing any goods or services.
• Message frequency varies based on your appointments and account activity.
• Message and data rates may apply, depending on your mobile carrier and plan.
• You may opt out at any time by replying STOP to any message, or by calling us at (972) 741-5761. Reply HELP for assistance.
• Text messaging opt-in and phone number information is never shared with third parties or affiliates for marketing purposes.
• Carriers are not liable for delayed or undelivered messages.

Sharing Your Information

We do not share your personal information with outside parties except as necessary to fulfill your request — for example, to process payments or coordinate care with a referring provider — or as required by law.

Marketing Communications

You may opt out of promotional emails and marketing SMS messages at any time by calling (972) 741-5761 or by following the unsubscribe instructions included in each message. Transactional and appointment-related messages may continue as needed to service your account.

Cookies & Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to understand site usage and improve your browsing experience. You can control or disable cookies through your browser settings at any time.

Your Rights

You may request access to the personal information we hold about you, ask us to correct inaccuracies, or request deletion of your data by contacting our office directly.

Data Security

We use encryption for sensitive data in transit and restrict access to personal information to employees who need it to perform their job responsibilities.

Data Retention

We retain personal information for as long as necessary to perform the relevant service, comply with legal obligations, and maintain accurate healthcare records.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at (972) 741-5761 or visit our Contact page.